(Frequently Asked Questions)

Do you offer CPR Training?

Answer: This is our number one asked question! Yes, we offer CPR training for individuals and groups at your location or ours. We provide high quality AHA certification classes that are fun and engaging. Please find the class that’s right for you on our CPR & First Aid Classes page.

Where are you located?

Answer: We offer training on a regular basis at several different locations. Please check our Course Calendar to find the best date and venue for you.

What are your office hours?

Answer: Please Visit Our Calendar to see all class times. Our office hours are by appointment only. Please email [email protected] to arrange a time to meet.

What is your phone number?

Answer: Our phone number is 865-548-1500. We try and answer phone calls between the hours of 9am – 5pm Monday through Friday and 9 am – 3 pm on Saturday and Sunday. However, if we do not answer we are probably talking with another customer or teaching a class and are unable to answer. Many questions can be answered here on our website. If you decide to call and leave a message, messages are returned in the order they are left (usually within 24 hours). If you would like a faster response please email [email protected] as emails are usually answered faster, the same day. Please note that not every class we teach is listed on this site, as We Often Teach On-Site at other businesses. Thus, if we are not able to take your call, please try us again, leave a message, email us, or complete the Contact Form for inquiry regarding groups of eight or more.

Will you come to my location (home, office or facility) to teach a CPR class or are classes only offered at your location?

Answer: If you have a group of eight or more individuals, we will come to you and train you and your associates in your environment. Please make sure you have space available to accommodate the group. It’s no problem for us to do remote CPR, First-Aid or related medical training at your venue! It’s a win-win and we absolutely love teaching large groups… (please inquire about a group discount!) Please complete our group inquiries form, call (leave a message if we can’t answer), or email us at [email protected] for more information. Rates to come to your place of work or home vary based upon the number of students you plan on having and the number of classes you anticipate having. Simply let us know what group/organization you are with, when you are looking to have a class, where you are located, which type of class(es) you need, and the number of students you have in mind and we’ll get you set up!

Do you offer group discounts?

Answer: You bet! Please email CPR Choice at [email protected] for more information. Group rates vary based upon the number of students you plan on having and the number of classes you anticipate having. It is best to contact us via the Contact Form or via email at [email protected] and let us know when you are looking to have a class, where you are located, which type of class you need, and the number of students you have in mind.

Do you get a certification card?

Answer: Yes. A two year American Heart Association certification card will be given to you upon completion of the course. No waiting necessary. See more reasons Why You Should Choose CPR Choice!

How long is the certification good for?

Answer: All CPR and First Aid classes are a two-year certification. Blood Borne Pathogens is a one-year certification. For information on all our available courses, including pricing and certification details, please visit our CPR & First Aid Classes page.

What is the difference between BLS (Basic Life Support) for Healthcare Providers and Heartsaver CPR?

Answer: As the title suggests the BLS Class is for Healthcare Providers. Although anyone is allowed to take the BLS class, it is required for healthcare professionals – especially those who work in a clinical healthcare environment (such as hospitals, doctors offices, labs, and clinics to name a few). These professionals include, but are not limited to: doctors, physician assistants, nurses, nursing assistants, medical assistants, dentists, dental hygienists, fire fighters, emergency medical technicians, respiratory therapists, and the like (as well as students for any medical related profession). These two classes are similar but do have very distinct differences that a healthcare provider needs to be aware of; while Heartsaver classes are designed for the lay person, such as: lawyers, accountants, plumbers, electricians, moms, dads, foster parents, persons getting ready to adopt, babysitters, nannies, child care professionals, boy scouts, girl scouts – persons who do not work in a healthcare setting but would still like to become CPR certified. Please note that anyone is able to take the BLS class regardless of their occupation! If a BLS class satisfies your schedule better feel free to sign up for the class. Please inquire with your employer and/or your licensing/credentialing services before registering for a class if you are unsure.

How can I schedule a class?

Answer: For individuals, Check Out Our Calendar And Complete The Registration Form. For groups, please visit the Group Training Page on our website and complete the required information. You may also contact us at [email protected] or call 865-548-1500.

How can I pay for my class?

Answer: We accept cash, debit/credit cards, or business checks at the class. We may also invoice your company with 30-day payment terms or you can choose to prepay online, using our secure checkout for credit cards or you may pay using PayPal.

 What is your cancellation policy?

Answer:  If you notify us before class starts we can refund your payment. If you are unable to attend, we are happy to reschedule you for a different class or refund your payment.

Who should get CPR, First Aid or AED training and why?

Answer: CPR and/or First Aid training is valuable for anyone; however, for certain individuals the CPR know-how goes beyond practical skills that can save lives–it may be mandatory for their place of employment. Specifically, the guidelines from OSHA (https://www.osha.gov/Publications/OSHA3317first-aid.pdf) state, “OSHA requires certain employers to have CPR-trained rescuers on site. Sudden cardiac arrest is a potential risk at all worksites, regardless of the type of work. Serious consideration should be given to establishing a workplace AED program. First-aid supplies must be available in adequate quantities and be readily accessible. First-aid training courses should include instruction in general and workplace hazard-specific knowledge and skills. CPR training should incorporate AED training if an AED is available at the worksite. First-aid training should be repeated periodically to maintain and update knowledge and skills. Management commitment and worker involvement is vital in developing, implementing and assessing a workplace first-aid program.” Even if one’s employer doesn’t require it, being able to perform the life-saving skill of CPR and operate an AED with confidence is still a valuable asset to have. We train everyone from doctors and nurses to construction workers, personal trainers, teachers, hotel staff, manufacturing plant operators, volunteers, childcare providers, and many others.

Do you offer online courses?

Answer: It’s really, truly best if you get hands-on certified, but if you prefer, online classes can be purchased through the AHA. Check it out at www.onlineaha.org. Once you complete the online portion, CPR Choice –Premier Provider of CPR– will conduct the Skills Check required to complete your certification. If you are interested in taking an Online CPR Course (Blended Learning), please call us at 865-548-1500 or email us at [email protected] to set up a time and date for your skills check. Skills testing is $20-35 depending upon the skills check needed. Don’t be fooled by online only classes. They’re everywhere on the internet, seemingly legitimate organizations offering instant CPR or First aid certification for busy people. It often states on those websites that online-only CPR or first aid certification is nationally accepted. They are not! No major nationally recognized training program in the US endorses certification with out practice and evaluation of hands-on skills. According to the Occupational Safety and Health Administration (OSHA) online training alone does not meet their requirements. For more information on Online CPR Scams, click here.

What’s the difference between American Heart Association (AHA) and American Red Cross (ARC) certifications?

Answer: We can offer either certification, depending on what your requirements are, and they are very similar in scope and practice, but many organizations only accept AHA certifications so be sure to double check. Although AHA CPR training is considered the de-facto standard, both AHA and Red Cross are fine options for anyone who wishes to gain a broad understanding of CPR and/or First Aid. Both organizations are dedicated to providing intensive CPR classes and valuable safety training courses. The goal of both the AHA and ARC is reducing heart-attack-related deaths in the country, and saving lives. Both CPR programs from American Heart Association (AHA) and American Red Cross (ARC) are in line with the latest published CPR literature and scientific studies. Again, we can offer either program to you, but AHA is the most commonly selected training option.

Is there a written exam?

Answer: There is not a test for the Heartsaver CPR/AED or First Aid classes. However, there is a test in the BLS for Healthcare Provider class (25 questions). Each question is discussed during class and students will be more than prepared to pass the written test.

If I get CPR certified, do I have to perform it if the circumstance arises?

Answer: The Good Samaritan Act will protect you if you’re worried about liability, as long as you’re offering reasonable assistance and not being willfully negligent. We stress that you should ask the victim if they need help. An unconscious victim automatically consents to being helped by definition (including application of First Aid, CPR, AED and other aid). We understand that you may be reluctant or scared, but if you remember your training and try to do your best, you really could save a life. Healthcare professionals, however, are often held to a higher standard, even if they are not on duty. Ultimately, it’s up to you whether to act or not.

Will I get hands-on experience during the class?

Answer: Yes. Every student will have the opportunity to practice CPR on a realistic manikin in a stress-free environment. We will help you perform CPR the right way and make sure you leave feeling comfortable that you can perform CPR if necessary.

What should I wear to CPR class?

Answer: Wear comfortable clothes that are easy to move around in. Our classes are a combination between classroom-style learning and hands-on training. You’ll want to be prepared to be active and attentive.

Will I receive or am I required to have a training manual?

Answer: Books are not included in the price of the classes listed online, but are available for purchase from laerdal.com. We also have a limited number of books available at class. Heartsaver CPR/AED, CPR/AED/First Aid, and BLS for the Healthcare Provider books are encouraged in order to reference information at later dates.

Can I wait while my son/daughter takes the class?

Answer: Yes. We want your child and/or yourself to feel safe and comfortable. Children ages 10 and older may attend classes.

If I misplace my card, will you replace it?

Answer: Yes. We certainly can make you a new card if you need one, but please don’t make a habit of losing it! Just contact us and we’ll help you out. There will be a $10 charge to re-issue you a new card.

What if I am late?

Answer: It is necessary to be on time. Since this is a learning based class founded on demonstrations you must be present for the entire class. The first 10 minutes of class are used for registration and check-in.

What if I need to cancel?

Answer: You can cancel at anytime. Please just let us know. We can also change your registration for a future date, if something comes up and you can not attend the class you originally planned.

Thanks for choosing Smoky Mountain CPR by CPR Choice – The Choice is Yours! Learn CPR, Save Lives. Your Source For:

  • CPR Training and Certification
  • Adult CPR
  • Child CPR
  • Infant CPR
  • Healthcare Professional Re-certification
  • First Aid Education
  • Use of Automated External Defibrillator (AED)
  • Conscious and Unconscious Choking/Foreign Body Airway Obstruction
  • Two Year Certification
  • American Heart Association Official Training Site
  • Providing Professional CPR and First Aid Certification Classes to Sevierville, Pigeon Forge, and Gatlinburg
  • Friendly Staff, Quality Training, and Cards Received at Class!

Serving the TN Smoky Mountain Area, CPR Choice is your source for professional, personalized and express CPR classes that fit your schedule and time frame! Get Certified today, you may save a life!